06/eighteen/sixteen – Are actually a loyal, Recurrent flyer client for over 30 several years. I h ave never ever found this sort of weak purchaser service and apathetic attitudes from AA personnel. At the moment sitting down at Miami International, on a clear sunny saturday early morning, traveling with two youthful small children trying to get to Asheville on your airlines (record locator: WCEARA), but our flight to Charlotte was instantly delayed, creating us to skip our flight to Asheville, all other flights are entire, we were being sent BACK as a result of stability since your employees in the gate couldn’t (or wouldn’t), help us (that was exciting), then had to run back again In advance of we could get into the ticket counter because the flight departure was bumped again up!
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The girl who was aiding me that has a wheel chair experienced no knowledge of the DWF airport itself. When she couldn't choose me into the boarding gate she still left me on just how.
When examining in at IAH, the staff members guiding the AA desk were being all chatting and talking about getaway. They seem annoyed that we had a lot of luggage. The extra do the job was obtaining of their way. This wasn't the way I expected to start my excursion.
I have flown your airline two periods in the last 12 weeks and experienced 1 guy that works for me to fly final week on the non stop flight you men can’t even have a non cease flight in time.
Speaking with an American Airways agent is often a problem. Did you go from the very same problem or was you expertise far better that most. Share your thoughts with us.
I did not have any luggage to examine! Why does AA Customer Service proceed to lie about reasons the flight was overbooked? The ticket agent explained to me the flight was overbooked.
traveling from Miami to Lima on Saturday March 21 regardless if I reserve the seats beforehand I obtained the final row on the best facet through the window plus the seat didn't transfer creating my flight challenging ., on how back again on flight # 918 the service was worst. from the check in I needed to open my accommodate conditions to even up the weigth . Once i offer to buy the 3 extra kilos they try to charge me $ 180.00per go well with scenario. preventing to pay $ 480.00 I needed to go on he flooring to move around my belongins ,I needed to go back to the counter because out seats ( we ended up # ten on line at check in ) have been separates, after that we had to help keep walking within the gates because the counter personnel never ever gave us the gate selection, ( Once i question concerning the gate info to another amercian ailines staff in gate 26 he pointed to the gate screan ) this time the seats felt smaller that normal , the food items was awful, the bread was so really hard , the lettuce to the salad glimpse outdated , I returned the meals a similar way that I acquired it, The sunshine turns off although im studying severeal situations which i had to maintain my finger about the change to continue reading immediately after five terrible hours I bought into the summary that I wont travel on American Airways once more
I'll start off by stating that I have experienced the worst flight working day with regards towards your airline. Very first I used to be delayed over an hour or so as a consequence of “weather conditionsâ€, when it absolutely was Solar shining read more within the departure and arrival airport. 2nd, I had been moved to a third flight thanks to my delay I missed my relationship by 2 minutes. 3rd, when boarded about the third flight, we sat in the gate for 2 hrs as a consequence of “weather conditions†once again. The moment they deplaned that flight, resulting from expected two hour more time hold off, I obtained moved to the fourth flight.
Determined by this experience I can only conclude that this practice appears for being organization as common for American Airlines, especially immediately after witnessing signals about not taking away cots from designated areas. How can a corporation justify having over 50 adults slumber on cots within an plane terminal? This should be a priority for the hearth Marshals!
I have always been a faithful client to AA and don't think any within your buyers really should be addressed in this manner!
History locator AQRPGM my expertise Along with the ticket agent on the Miami Intercontinental Airport was awful. Arrived two hours in advance of my flight because the flight was boarding I had my boarding go I wish to Purchase headset arrived back plus the ticket agent reported I didn’t Use a boarding pass.
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Every so often you find someone who actually do the job They may be paid out to perform. I not merely discovered one particular , I discovered numerous at American Airlines .Although traveling 01/25/sixteen from St. Louis Mo. to Ft Lauderdale I remaining my black canvas Ralph Lauren polo continue at the gate, I was not allowed off the airplane to retrieve it because the doorway was closed plus the jetway eradicated.